Hewlett Packard (HP) – UW360E – HP Care Pack Hardware Support – 4 Year Extended Service – 24 x 7 x 6 Hour – On-site – Maintenance – Parts & Labor – Physical Service
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This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.
Type: Extended service agreement| Service Included: Parts and labor| Location: On-site| Full Contract Period: 4 years| Repair Time: 6 hours| Service Availability: 24 hours a day / 7 days a week| Service & Support Details: Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday